Pullman Worldwide Van Lines

Excellent service! Pullman Worldwide Van Lines is the best service I ever came across. They made the whole process look so easy. I hired them for moving to my new house. My house was a complete mess before they came in but once they started working they were so quick and smooth with their work that it hardly took them any time to get everything packed and moved to the new location.

The workers that came in were so good with their work. They handled everything with care and packed it properly. They used double coats of bubble sheets to make sure that everything was properly packed and there would not be any breakage. They were very professional and courteous. They did everything perfect and their service was beyond expectation. I really loved their work. Especially how they helped me unpack and set my stuff at my new house!

Great job Pullman Worldwide Van Lines! Keep up the good work!

Move size: 3 Bedroom Home Service cost: $1556

1. Upon pick up they charged $3,624.16 more than agreed upon!!
2. They took 20 days to deliver our items (I'm 8 months pregnant - 19 nights on an air mattress was not fun!)
3. They couldn't tell me where our stuff was for a week - we assumed it was lost or stolen since no one could provide us with an answer otherwise
4. They lost 19 bags and the hardware to rebuild our bed
5. I asked multiple times if our belongings would be mixed in with others and they promised me it never would. Upon delivery they show up with a semi truck full of our stuff and someone else's stuff
6. The movers confirmed these surprise price changes and other issues happen all the time
7. When I asked to speak to a manager I was told "We don't have managers."
8. I was told my pick up date would be the 30th and they didn't tell me until that afternoon that they would not be able to make it that day, they would be coming the 31st
9. I can't even count how many times I called and waited on hold for 20+ minutes just to get "disconnected"

**Here's my story in case you're still considering using Pullman Van Lines:

They ended up charging me an additional $3,624.16 upon pick up. At this point there was nothing I could do but to proceed with the move because it was our last day to move out of our place. The sales representative, Mark Collins, quoted my two bedroom apartment at 312 cf, which the movers at pick up told me was about the size of my living room. After speaking with a few of the movers and learning that this happens on every job they work, I later realized his low ball quote was a crooked move conning me into signing with them.

Mark Collins offered me a discounted rate of 54.93% for the move but they would only honor the discounted rate on the 312 cf, any additional cubic feet was charged at full price. No negotiations or working with me. No compassion or understanding. Just straight up robbery. I had to pull from my children's savings account.

Prior to our move I even read a few reviews about this happening and I asked my salesman, Mark, if this would happen to me and he said, "those are people with large items of furniture who are trying to sneak it by and throw the movers an extra $20 or something. So as long as you're not trying to do that you'll be fine." I was nothing but honest about all of my furniture items and the amount of bedrooms at my place, I wasn't trying to hide anything. It was he who was dishonest and living up to the sleazy salesman stereotype, conning me into moving with this company.

To add on to the stress, after pick up the mover told me he was taking my items to a warehouse. I called every single day, multiple times a day, to make sure it arrived at the warehouse. No one was ever able to confirm that it did until 6 days later. I spent nearly a week thinking my items were either lost or stolen. He also told me our stuff would never be mixed in with someone else's, that it would have its own pod and would be loaded and delivered separately. Then the movers show up at delivery with our stuff in a semi truck along side someone else's stuff and a few of our items were missing.

I do not understand how this company is still in business.

Move size: 2 Bedroom Home Service cost: $5754

We were worried about finding a good company that could move our odd large items such as our grand piano and our big griller but this company’s crew handled it without hassle. They came well prepared with proper wrapping for these items. Furthermore they were kind to us and helpful, they even helped us to move our baggage and load it on our car. One of the boxes got lost but they quickly found it and delivered it to our new home. There’s no doubt I chose the best option.

Move size: 4+ Bedroom Home Service cost: $2000

I’m not going to waste my time writing a review about a stupid company but I just want to let others know that they will end up charging you more and say your furnitures are bigger. And since their bigger they charge more. The origination to destination fee was at 450 at first but when he movers came in it came up to 675. We called them and they said it was a mistake. The next day I called them to get my stuff delivered they said that I had to pay them the extra 225 which is the difference of 675 and 450 in order for my stuff to be delivered. What a company full of shame.

Move size: 2 Bedroom Home Service cost: $2275

BUYER BEWARE! This company is a total scam. Originally received a quote from James Portman on May 14th for a move from Colorado to Florida. Their price was competitive so I gave them the approval. First red flag was they asked me to send a picture of a check made out to them (which no business has ever asked me to do) and email it to him. I was assured that they were not a broker and had a fleet of 46 trucks and that my belongings would arrive by the weekend of June 8th. I was quoted $4,500 which turned out to be a total low ball price. They gave me a pick up window of May 28th or 29th. They showed up at 10:00 pm on the May 29th and proceeded to tell me my price was going to be $11,583 after they had loaded most of my stuff in the truck. At that point we were closing on our house the next day and had no option but to agree. I was was assured that a Pullman Worldwide truck with Pullman employees would be doing the move (all BS). They showed up in a Uhaul truck which was not large enough and had to come back the next day with another truck. Fast forward to today July 9th. I have called no less than a dozen times only to be told no driver has been assigned every time. I can't get anyone to call me back and still have no idea when my items will be delivered. Had I read the fine print at midnight when they were done the first day after all of my stuff had been loaded into a Haul truck I would have seen they it states they have 30 business days from the “first available” which was June 5th to deliver my belongings. Even so, not sure what option I would have had. Lessons learned is check, double check, triple check references. Have them come out of give you a quote and guarantee the rate and make sure they are a reputable company. Rent your own truck and hire locals to load and unload.

These are other horror stories I have found regarding these crooks:
https://verifiedmovers.com/long-distance-moving-companies/company/pullman-worldwide-van-lines/.

Move size: 4 Bedroom Home Service cost: $10938

Mark Collins is a scammer.
Do not use them ever, they over charge letting you know on the moving day the cost has gone up 47% to $6,000 from $3,250. What do you do? You have to get out. They send you a refund check that they cancel and then your charged fees from the bank.
Mark will never return calls. The customer service never returned calls. They are faceless.
Look at the the favorable reviews, Florida to California for $2,000? They are part of the scam!

Move size: 2 Bedroom Home Service cost: $3250

Save yourself the trouble and aggravation. I had a terrible experience with Pullman. I literally waited around for 2 days for my pick up. The efficiency and communication between the many parties involved is nil. When my driver finally did show up at 10PM (my window was 12-3pm, the day before), he said there should be additional charges because the load was larger than he was told. I felt he was sketchy and untrustworthy. He also said my agent, James at Pullman was a liar. I'm still waiting for him to respond to my last 3 emails.

Move size: Partial Move Service cost: $2070

In an effort to maintain objectivity, I am going to stick only to the facts (which can be easily proven because of documentation I have).

1. In late June/early July (2019) Anthony, a salesperson for Pullman Wordwide Van Lines game me an initial quote of $3400.00 for full-service pack and move. I paid the deposit and was given a three-day arrival window (7/31/2019 - 8/2/2019). I was clear with Anthony that I needed to be out of my apartment by 8/3/2019 because that is when my lease was over.

2. On 7/29/2019, a couple of days move was scheduled, I received a call from Pullman's QA department. They asked me to review the items I had on the list I provided Anthony with. Some items I provided were inexplicably missing, and I ended up adding a few more because I had forgotten them. This caused the bill to jump up by $900.00 and some change.

To me, this is somewhat understandable, and I paid the new amount immediately with US Bank's Zelle money transfer option.

3. On 7/30/2019, Pullman Worldwide Van Lines dispatch called me (Lara or Laura) and confirmed my arrival window of 7/31/2019 - 8/2/2019.

4. Nobody arrived on 7/31/2019.

5. Nobody arrived on 8/1/2019.

6. On 8/2/2019 @ roughly 3pm, I received a call from the movers; they tell me they cannot make it to my apartment because their last job ran too long and that they're truck was full. I voice my extreme displeasure and tell them I am at risk of being put out on the street. The movers restate their case and tell me that Pullman dispatch has screwed them up. They tell me that they can be out "first thing" in the morning, meaning 9am.

I end up calling my landlord and beg and plead with her to give me another 24 or so hours. She is not happy because she has people scheduled to move in same day; however, she agrees. This will eventually cost me hundreds of dollars in fees and penalties that are taken from my security deposit.

7. Pullman movers show up at 11am--not 9am like they said--on 8/3/2019. I voice my displeasure with what has happened. Pullman movers blame their dispatch department, and then promptly charge me another $1100.00 because they said my salesperson got the cubic feet wrong. I pay, largely because what choice do I have at this point?

The movers take roughly 4 hours to pack my things and move them onto the truck. I treat them with respect and tip them well ($100.00 each). I go over some final paperwork with them and we set a "first available" delivery date of 8/5/2019. The movers are clear in telling me that my goods will NOT be delivered on that date, but I can expect to see my belongings in 21 business days from the "first available" date of 8/5/2019, and certainly no later than 30 business days, per the contract.

8. As I write this, it is now September 22nd and Pullman Worldwide Van Lines cannot tell me where my things are or when they will be delivered. When I have managed to reach a live person, they tell me that drivers have been assigned and cancelled. Further phone calls/voicemails/emails go unanswered.

It is well past 30 business days from my first available date of 8/5/2019. I doubt I will see my things again.

Move size: Studio Service cost: $6000